About Us

About Us – Rubik.co.in

Rubik is a modern Indian bag and accessories brand based in Surat, Gujarat, focused on building trust through transparency, service, and quality. We manufacture and sell a wide selection of tote bags, sling bags, handbags, laptop bags, travel backpacks, and wallets tailored for daily Indian lifestyles.

Our products are crafted to combine affordable luxury, utility, and durability, making them ideal for students, professionals, travelers, and everyday users.

 

Our Manufacturing 

We are a verified Indian business operating from Surat’s industrial heartland, where every product is designed, tested, and packed for safe delivery across India. All listed products are stocked and shipped directly by us — no dropshipping or third-party handling.

 

What We Stand For

  • 100% Original Products – Manufactured and sold directly by Rubik

  • Made in India – Ethical production & quality control

  • No Hidden Charges – Transparent pricing, shipping, and returns

  • Secure Payments – All payments processed through verified and PCI-compliant gateways

  • Real Human Support – Available via WhatsApp, email, and call

 

Shipping & Delivery

  • All India shipping within 3–7 working days via trusted couriers

  • Tracking ID is provided via SMS/email after dispatch

  • Cash on Delivery (COD) available on selected pin codes

 

Return, Refund & Damage Policy

We strictly follow a customer-first but fair policy to ensure clarity and accountability:

  • Returns are accepted within 3 days of delivery for eligible items

  • Clear photo/video proof is mandatory within 1 hour if an item is damaged or defective

  • Refunds are processed only after we verify product condition and return eligibility

  • If the return terms or evidence are not met, the return will be rejected

  • Products must be returned unused, in original condition with tags

All return requests must be raised via the official Contact Us page:
👉 https://www.rubik.co.in/pages/contact

 

Customer Service & Trust

We take customer support seriously. Our team responds quickly to product inquiries, support issues, or feedback. We never ask for personal banking info or OTPs. For any help, reach out to our verified channels only:

📞 Call / WhatsApp: +91 99742 55304
📧 Email: support@rubik.co.in
🕐 Support Hours: Monday–Saturday, 10 AM – 6 PM (IST)

 

Compliance & Ethics

Rubik adheres to:

  • Indian consumer protection norms

  • GST invoicing for all purchases

  • Fair refund and fulfillment policies

  • Verified shipping and billing practices

  • No misleading offers or fake MRP inflation

We are committed to operating with full transparency so that every buyer can trust us — not just once, but every time they shop with Rubik.