Return and Refund Policy

Return & Refund Policy – Rubik.co.in

At Rubik, we care about your experience. We aim to offer honest, clear, and fair policies that protect you and ensure quality service. If something goes wrong with your order, we’re here to help — with full transparency.

 

 

Return Policy

We offer a 3-day return period for eligible orders. You can request a return if you received:

  • A damaged product

  • A wrong item that you did not order

  • A defective product not working as expected

 

 

Important Return Conditions

To return a damaged product:

  • You must share clear photos or a short video of the damage

  • This proof must be sent within 1 hour of delivery

  • If we receive the damage report after 1 hour, the return request will not be accepted

We need this quick response to verify delivery-related damage and take fast action.

 

 

What Cannot Be Returned

  • Products without any damage

  • Items reported as damaged after the 1-hour window

  • Used or handled products

  • Orders returned without proof of issue

This helps us stay fair with all customers and avoid misuse of returns.

 

 

Refund Process

Once your return is approved and product received:

  • Refunds will be processed to your original payment method or as store credit

  • It takes 3 to 7 working days to complete the refund after return approval

We keep you informed at every step.

 

 

Need Help?

We’re always here to support you. If you have any questions or issues:

🔗 Visit our contact page: https://www.rubik.co.in/pages/contact
📞 Phone or WhatsApp: +919974255304
📧 Email: rubikcraft01@gmail.com (or your preferred email)

 

 

Why Our Policy Works

This return policy helps us:

  • Provide genuine customer service

  • Prevent fraud and unfair returns

  • Keep our pricing fair for everyone

  • Maintain quality and trust in every order

 

 

Rubik’s Promise

We are building Rubik to be a trusted Indian bag brand with clear and honest policies. Whether you're from Surat, Mumbai, Delhi, Bangalore, or anywhere else in India — you can shop with full confidence.

We believe that good products + transparent service = happy customers.