Shipping and Delivery Policy

Shipping & Delivery Policy – Rubik.co.in

At Rubik, we believe in delivering not just products, but peace of mind. That’s why our shipping and delivery process is designed to be clear, trackable, and trustworthy.

We want you to know exactly when and how your order will reach you.

 

 

Shipping Coverage

We currently ship to every state across India, including all metro cities, small towns, and semi-rural areas. Our primary shipping origin is:

Rubik Warehouse
6510/16, Gate No.1, Road No.6, Sachin GIDC, Surat – 394230, Gujarat, India

Note: We do not offer international shipping yet, but we are preparing to launch global deliveries soon.

 

 

Order Processing & Dispatch

  • Orders are processed within 24–48 hours (excluding Sundays and public holidays)

  • You will receive a confirmation message as soon as your order is packed and handed over to the courier

  • Orders placed after 5:00 PM are processed the next business day

 

 

Estimated Delivery Time

  • Metro cities: 3–5 business days

  • Tier 2 and 3 cities: 5–7 business days

  • Remote or rural areas: Up to 8 working days (based on courier reach)

We always aim to deliver early. However, actual delivery time may vary due to:

  • Weather disruptions

  • Transport strikes

  • High-volume seasons (Diwali, sales, etc.)

  • Courier delays

If there's any unexpected delay, our team will inform you and assist until your order is delivered.

 

 

Shipping Charges

  • Prepaid Orders: Free shipping across India

  • Cash on Delivery (COD): If enabled, a small extra fee may apply. Currently not active on all products.

 

 

Tracking Your Order

Once shipped, you’ll get a tracking link via SMS/email where you can:

  • Track shipment status live

  • See estimated delivery date

  • Contact courier support if needed

If you don’t receive a tracking update within 48 hours of placing the order, please reach out to us directly.

 

 

Delivery Issues or Address Errors

To avoid delays:

  • Always enter your full name, phone number, pin code, and complete address carefully

  • We are not responsible for delays due to incorrect address details

  • If the courier marks the delivery as “attempted” or “failed” and you didn’t receive it, contact us within 24 hours

 

 

Damaged or Missing Package?

If your package is received in a damaged condition or items are missing:

  • Inform us within 1 hour of delivery

  • Share unboxing photos or video as proof

  • Without valid visual proof, we won’t be able to process a replacement or refund

We follow strict quality checks and packing standards, but we rely on your cooperation to resolve rare courier mishandlings.

 

 

Need Assistance?

Our support team is here to help:

Please reach out during working hours (10 AM – 6 PM, Monday to Saturday).

 

 

Final Note

Rubik is committed to honest and reliable service. We know how important your order is, and we take every step to ensure it reaches you safely, on time, and as promised.